Empowering your customer journey

You can't scale what's stuck in chaos

Whether it’s launching onboarding, aligning CS, or engaging users across languages — you're juggling tools, chasing updates, and hoping it all sticks.
But without clear plans, reliable workflows, or structured systems, everything moves slower than it should:

• Onboarding gets delayed — or recycled from an old deck

• CS playbooks are scattered (or non-existent)

• Stakeholders aren’t aligned, and key tasks fall through the cracks

And every week without a fix?

More silent churn. More frustrated customers. More missed growth.

YOUR ROADMAP TO SUCCESS STARTS HERE

AC Launchpad

Launch or scale your customer-facing initiatives with structure and speed. Whether you’re rolling out a new onboarding program or launching cross-functional CS workflows, I bring execution, alignment, and momentum.

SERVICES

Timeline planning & stakeholder syncs
Weekly sprint planning & updates
Measurable KPIs & success tracking
Custom Asana space setup (project boards, templates, dashboards)

AC Flow

Create a scalable, bilingual onboarding experience that actually drives adoption. I design & deliver content, map the flow, and can lead live or recorded sessions.

SERVICES

Full onboarding journey design (EN & FR)
Training materials: decks, takeaways, surveys
Live training sessions (branded, recorded if needed)
Feedback & iteration loop
Optional LMS or Asana onboarding tracker setup

AC Blueprint

Turn your CS chaos into clarity. I help you design internal systems—from journey maps to success playbooks—built to scale with your team.

SERVICES

Customer journey mapping
Segmentation model & touchpoint strategy
Playbook creation (renewal, QBRs, onboarding, etc.)
CS workspace setup in Asana (with templates, task flows, rituals, dashboards)

3000+

Customers onboarded

4.74/5

from post-onboarding surveys

revenue generated in 4 years

1.4M€+

AC GROWTH PARTNER

AC Growth Partner is a premium, all-in-one monthly subscription that helps B2B SaaS companies build and scale exceptional onboarding, customer success, and internal operations. With a clear structure and a hands-on, bilingual approach (EN & FR), we act as your embedded growth operations partner

✅ Strategy + Execution

• Monthly strategy call (goals, roadmap, risks)

• Sprint planning + async project execution

• CS and onboarding goal alignment

• Asana project space

• Custom dashboards, task flows, rituals

• Playbook template management

• End-to-end onboarding journey mapping

• Training materials (decks, recordings, surveys)

• Feedback loop design + updates.

🛠️ Systems Setup + Maintenance

🚀 Onboarding Design (EN & FR)

📊 Customer Success Infrastructure

• Journey maps + segmentation logic

• QBR and Renewal playbooks

• Health scoring model (basic)

📢 Async Slack or Email Support

• Fast feedback + guidance for ongoing team questions

• Optional live coaching (2x/month)

✨ Template + Toolkit Access

• Onboarding, QBR, and project templates

• CS playbook vault and guides

MOMENTUM

WHAT DO YOU GET ?

3000€ per month

3- month minimum commitment

2000€ per month

12 -month minimum commitment

IGNITION

Freedom

2500€ per month

6 -month minimum commitment

Get an extra 10% off if paid in full

🚀 Let’s build the system your team actually needs

No fluff. No sales pitch. No pressure.
We’ll map out exactly where you are, where you’re stuck, and how to move forward — fast.

→ Tell me what you want to cover — I’ll tailor the session just for you.